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Status Meter – FAQs
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How does the Status Meter work?
The Status Meter runs while your computer is on and monitors your terminal’s status periodically. The meter’s gauge resides in your system tray (on Windows) or your Dock (on Mac OS X), and shows at a glance how much of your Download Bank you have used.

Does the Status Meter use any of my Download Allowance?
No. The Status Meter communicates directly to your modem, so no data is sent over the satellite, and it does not count against your allowance.

Can I run the Status Meter on more than one computer?
Yes! You can install the Status Meter on each computer in your home.

Will the Status Meter work if I use a router or wireless network?
Yes. The Status Meter will work as long as your modem is your primary Internet connection.

Will the Status Meter show me how much data I have left in my Download Bank?
Yes. You read it just like the fuel gauge in your car.

My Status Meter does not seem to match my usage reported on the Check Usage page. Why?
The Download Bank status, available through the HughesNet Status Meter application or via your terminal’s System Control Center, reflects the actual number of bytes you can download before your download speeds are reduced. This status comes from your gateway in real time as you receive data. The Check Usage page displays the total historical data downloaded and uploaded from your terminal. This data comes from usage records which are updated hourly. Based on network policies and system status, some data transmitted to your terminal may not be counted against your Download Allowance, but all data will be recorded on the Check Usage site for reference. For example, any data that you downloaded during the Download Zone will be reflected on the Check Usage page but will not be counted against your Download Bank. Your Download Bank will always be at least the amount specified for your service plan.

What happens if I don't use all of my daily Download Allowance?
Great News! Due to some recent improvements in the HughesNet technology, you can now “bank” unused portions of your daily Download Allowance in the Download Bank. This “banking” of unused data has the effect of increasing the Download Allowance by the amount of the unused data from the prior 24-hour period. So, if you subscribe to the Basic plan, which has a daily Download Allowance of 250 MB, and you’ve only used 100 MB of data during the previous 24-hour period, your Download Allowance for the next 24-hour period will be 250 MB, plus the unused 150 MB from the previous 24 hours, for a total of 400 MB. The Download Bank will allow you to have the flexibility to download larger files when you really need to, without disrupting your service.

What do I need to do to start the Download Bank?
Nothing. This FREE enhancement to your HughesNet service launched in mid-November and will continue to roll out over the next few months.

Does the Download Bank apply to all HughesNet Plans?
The Download Bank applies to all the current HughesNet Plans and also the following “legacy” plans: Home, Pro, ProPlus, Elite, ElitePlus, ElitePremium, and BI100 and BI700.

Does unused data in the Download Bank expire?
Today, the Download Allowance is based on a rolling 24-hour period. Subject to the Download Bank caps as listed below, unused data will not expire and will carry over into the Download Bank. The Download Bank can accumulate up to a two-day supply of your service plan’s Download Allowance.

   Plan

24-Hour Download Allowance

Download Bank

   Basic

250 MB

250 MB x 2 = 500 MB

   Power 150

350 MB

350 MB x 2 = 700 MB

   Power 200

450 MB

450 MB x 2 = 900 MB

Does data transmitted during the Download Zone count in determining whether I will have any data left for the Download Bank?
No. Any data transmitted during the Download Zone does not count against your daily Download Allowance, so it will not affect how much data you have left for the Download Bank for the next 24-hour period.

Now that I have the Download Bank, can I still use Restore Tokens?
Yes. You can always use Restore Tokens to instantly reset your Download Allowance.

Is there a way to monitor my Download Allowance?
Your Status Meter continuously monitors your usage so you always know how much of your Download Allowance is available.

How will the Download Bank work with my Status Meter?
Previously, your Status Meter measured your daily Download Allowance. Now with the Download Bank, your Status Meter will measure twice as much of your Download Allowance. 100% will now represent two days of your Download Allowance. If the Status Meter indicates 50%, that means you have one full day’s worth of Download Allowance available. If you take advantage of a Restore Token, your Status Meter will reset to 50% (one day) of your Download Allowance.

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