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Express Repair Frequently Asked Questions

Q. My HughesNet service is still under warranty – why would I want HughesNet Express Repair?

A. Under warranty, you have access to 24x7 technical phone support, as well as onsite support as needed. While most problems are resolved with a simple phone call, it may take up to 710 days for a certified technician to visit your home or business to restore service, under the warranty. With Express Repair, if a visit is deemed necessary to restore your service then a technician will be onsite by 5:00PM the next business day with Express Repair – Premium or with Express Repair – Basic, you will be contacted by the technician by 12:00PM the next business day to schedule an appointment. Service may be delivered as soon as that day or at the next-earliest convenience of the member.

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