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Express Repair Frequently Asked Questions

Q. If I lose service and HughesNet Customer Care determines a site visit is required to fix the problem, how long before the service technician comes to repair it?

A. Onsite calls are scheduled according to the time that Hughes receives the call that a problem has arisen. For next-business-day service coverage (Express Repair Premium), if your call is received prior to 1 pm, the appointment will be scheduled for the next business day. If the call is received after 1 pm, the appointment will be scheduled for the second business day.

For Express Repair Basic, if your call is received prior to 1 pm, you will be contacted to schedule your visit by 12 pm the next business day. If the call is received after 1 pm, you will be contacted to schedule your visit by 12 pm the second business day after your call.

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